FAQ

  • WHAT ARE MY PAYMENT OPTIONS?

    1. EFT (Electronic funds transfer)
    2. Payfast: We use Payfast as one of our payment options, Payfast offers a variety of payment methods through the familiar and trusted PayFast interface.
    Instant EFT: Instant EFT enables buyers to make payments with traditional internet banking with SA’s four biggest banks. The electronic funds transfer (EFT) gets verified instantly. No two day waiting period, no proof of payment required and no disclosing of financial information.
    Credit cards: Local and international credit cards, with a variety of fraud protection mechanisms in place to protect you against chargebacks.

  • WHERE SHOULD I SEND MY PROOF OF PAYMENT TO?

    You can send proof of payment to sales@watches-online.co.za

  • WHERE CAN I FIND YOUR BANKING DETAILS?

    Our banking details can be found on checkout.
    Account Name: Watches Retailer (Pty) Ltd
    Account Number: 62563087371
    Branch Name: Bayside
    Branch code: 203809
    Bank: FNB

  • WHEN WILL MY CREDIT CARD BE CHARGED?

    After the successful placing of your order and the approval of your Credit Card

  • DO YOU SHIP INTERNATIONALLY?

    Unfortunately we do not ship outside of South Africa

  • HOW DO I TRACK MY ORDER?

    Courier (MDS Collivery) –  Once your order has been processed, we’ll send you an e-mail telling you when you can expect delivery. Also MDS Collivery will send you emails on your delivery status.

  • WHAT ARE MY DELIVERY OPTIONS?

    The courier guy – We deliver directly to your home or office, anywhere in South Africa. All delivery and tracking details are supplied to you at checkout.

  • WHAT ARE THE DELIVERY COSTS?

    We offer Free Delivery on all orders greater than R999!
    For orders less than R999 the delivery fees are:
    The Courier guy – R99

  • HOW LONG DOES DELIVERY NORMALLY TAKE?

    Courier  – Delivery is normally 3-4 days, outlying areas might take a bit longer.