Warranty Information

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[su_spoiler title=”Citizen” style=”fancy”]

CITIZEN Watches Three-Year Limited Warranty

Every Citizen Quartz watch purchased in Australia, New Zealand, Republic of South Africa and the South Pacific Islands from a Citizen Authorised Dealer, is accompanied by a Three Year Limited Warranty valid from the date of purchase. This Warranty applies to all Quartz watches giving superior protection and peace of mind to the consumer. Included in the first year of this Warranty is a one year International Guarantee.

CITIZEN ECO-DRIVE and Promaster Five-Year Limited Warranty

Every Citizen Eco-Drive and Promaster timepiece purchased in Australia, New Zealand, Republic of South Africa and the South Pacific Islands from a Citizen Authorised Dealer, is accompanied by a Five Year Limited Warranty valid from the date of purchase. This Warranty applies to all light powered and promaster quartz watches giving superior protection and peace of mind to the consumer. Included in the first year of this Warranty is a one year International Guarantee.

Warranty does not cover

  1. Damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship;
  2. Damage caused by consumer misuse, tampering, or failure to follow the care and special handing provisions in the instructions;
  3. Damage to the finish of the case, crystal, bracelet, strap, or other appearance parts such as glass, crown and stem caused by wear, accidental damage and/or misuse. This also excludes any damage caused to the power cell being replaced by a non-Citizen authorised repairer;
  4. Moisture damage to a watch not marked ‘water resistant’ on the case back;
  5. Damage caused by the consumer’s failure to have the watch serviced, at the consumer’s expense, in accordance with the following schedule of regular maintenance:
    1. Power cells must be replaced immediately when power is lost;
    2. Water resistant watches should be tested and resealed every three years or whenever the battery in replaced, whichever comes first;
  6. Damage caused by repairs or alterations of the watch by anyone other than other than one of the Worldwide Service Centres listed in the booklet.

Watch repairs takes anywhere from 2-3 weeks. If we need to source parts from overseas, lead time is 4-6 weeks. There is no cost involved in checking or assessing your watch.

What does your warranty include?

The Warranty includes watch movements. It does not include accidental damage to the finish of the case, crystal, bracelet, strap, stem and crown or other appearance parts caused by wear.

The original Power Cell in the watch is a test Power Cell and is therefore not covered by the warranty.

Guarantee Card:

Dear Citizen Eco-Drive watch owner

You are now the proud owner of a very technologically advanced timepiece powered by light and crafted from the world’s leading watchmaker – The Citizen Watch Co. This card guarantees the quality and cut of each specially selected diamond is used in your Eco-Drive watch, further enhancing the investment you have made in purchasing such a sophisticated timepiece.

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[su_spoiler title=”Police” style=”fancy”]

 

POLICE
 TIMEPIECES
 INTERNATIONAL
 WARRANTY

Your
 POLICE 
brand 
watch
 is 
warranted
 against 
defects 
in 
materials 
and
 workmanship 
by 
POLICE
  TIMEPIECES 
under
 the 
terms
 and 
conditions 
of 
this 
warranty,
 for 
a
period 
of 
two
(2) 
years 
from 
the original 
date 
of 
purchase.

This 
warranty 
covers 
the 
following
 components: 

the 
watch
 movement, 
hands
 and
 dial. 

Should 
a
 covered 
component
 be 
defective 
in
materials 
or 
workmanship during 
the 
warranty 
period
 under
 normal
 use, 
it 
will 
be 
repaired 
or 
the 
watch 
will
 be 
replaced
 (at 
the 
sole  discretion 
of 
the 
service
 center)
 free
 of
 repair
 charges. 

 A 
copy 
of
 the 
receipt
 or 
dealer
 stamp 
is 
required
 for 
proof 
of 
purchase.

THIS
 WARRANTY
 DOES NOT COVER:

  • Battery, 
case,
 crystal, 
strap
 or 
bracelet
  • Damage
 resulting
 from
 improper 
handling,
 lack
 of 
care, 
accidents  
or 
normal 
wear 
and 
tear
  • Water
 damage
 unless
marked 
“water
resistant”

This 
warranty
 is 
void 
if 
the 
watch
 has 
been 
damaged 
by 
accident,
 negligence, 
unauthorized 
service, 
or
 other 
factors 
not 
due 
to 
defects
 in
material 
or 
workmanship.

In 
case
 of 
replacement, 
POLICE 
TIMEPIECES 
cannot 
guarantee 
that 
you 
wil l
receive 
the 
same
 model
 watch. 

If 
your 
model 
is 
not 
available,
a 
watch 
of 
equal 
value 
and
 similar 
appearance 
will 
be 
provided.

THIS 
WARRANTY
 GIVES 
YOU
 SPECIFIC 
LEGAL
 RIGHTS, 
YOU
 MAY
 ALSO
 HAVE
 OTHER
 RIGHTS,
 WHICH
 VARY
  FROM
 COUNTRY
TO 
COUNTRY,

 *REQUESTING
 WARRANTY
 OR 
OTHER
 WATCH
 REPAIR

Please 
send 
your
 watch,
 a 
copy 
of 
your 
sales 
receipt
 and/or
 the
warranty 
booklet 
with 
the 
dealer
stamp
 and 
 a 
description 
of 
the 
problem
 to
the
 authorized 
international
 watch 
service
 center
 closet 
to 
you.

*For 
service 
work
 that 
is 
not 
covered 
under 
warranty,
 the
 service 
center 
may
 perform
 the
 services 
you
 request 
for 
a 
charge 
dependent 
on
watch 
style 
and 
type 
of 
work 
requested.  

These
 charges 
are 
subject
 to
change.

Do 
not 
send
 original
 packing, 
as 
it 
will 
not 
be
 returned.
 
POLICE
 TIMEPIECES 
highly 
recommends
 you
 insure 
your 
parcel 
and 
adequately 
protect 
the 
watch
 during
 shipment.

POLICE 
TIMEPIECES
 is
 not
 responsible 
for 
products 
lost 
or 
damaged
 during
 shipment.

Certificate of warranty

The certificate of warranty is to be completed at time of purchase by the retail store where you purchased your watch.

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[su_spoiler title=”Timberland” style=”fancy”]

2 year warranty from original date of purchase.

This warranty covers the following components; the movement, hands and dial. Should a covered component be defective in material or workmanship during the warranty period under normal use, it will be repaired or the watch will be replaced (at the sole discretion of the service center ) free of repair charges. A copy of the receipt or dealer stamp is required for proof of payment.

This warranty does NOT cover:

  • Battery, case, crystal, strap or bracelet.
  • damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
  • water damage unless marked as ‘water-resistant’
  • (water damage of leather strap is not guaranteed in any circumstances)

This warranty is void if the watch has been damaged by accident, negligence, unauthorised service, or other factors not due to defects in materials or workmanship.

This warranty gives you specific legal rights you may also have other rights, which vary from country to country.

Requesting warranty or other repairs

Please send your watch, a copy of your sales receipt and warranty booklet with the dealer stamp and a description of the problem to the authorised watch service center closest to you.

For service work that is not covered under warranty, the service center may perform the services you request for a charge dependent on watch style and type of work requested.

Timberland Timepieces highly recommends you insure your parcel and adequately protect the watch during shipment. Timberland Timepieces is not responsible for product loss or damage during shipping.

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[su_spoiler title=”Obaku” style=”fancy”]

Obaku Watches are guaranteed for 2 years, from date of purchase and within conditions described below and in the warranty book.

Your Obaku Denmark watch has been manufactured to precise specifications and subjected to a series of quality tests. It is guaranteed to be free from any defects due to faulty materials or workmanship.

The warranty does not cover normal wear, tear and use of the watch. Should a problem with the watch occur, please contact an authorised Obaku Denmark watch dealer.

You will need a copy of the receipt or dealer stamp.

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[su_spoiler title=”Hallmark” style=”fancy”]

1 Year Guarantee

If the HALLMARK watch described in the guarantee proves defective due to any defect in material or workmanship – under or normal use and service, it will be repaired and/or adjusted at no charge for a period of one year from the original purchase date. In this case, take the watch with the guarantee to the source of your purchase or to a member of HALLMARK service network.

Caution

  1. The guarantee is void in the following cases:
    1. Failure caused by misuse or carelessness.
    2. Failure caused by an unauthorised repair and modification.
    3. The guarantee is not submitted or the entry is improper.
  2. Glass, battery cell and plating are not included in the guarantee.
  3. In repair, the case, dial plate, hands, glass, and bracelet may be substituted.
  4. This guarantee supercedes any common law warranty arising from the sale of the watch.
  5. NB. Only the movement of your HALLMARK watch is guaranteed for a year.

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[su_spoiler title=”Sissy Boy” style=”fancy”]

Your Sissy Boy watch is warranted against defects in materials and workmanship for a period of 2 years from the origional date of purchase.

The warranty covers the following components:

  • Movement, Hands, Dials

The warranty does NOT cover:

  • Battery, case, glass, strap/bracelet and plating.
  • Damage resulting from improper handling, lack of care, accidents or normal wear.

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[su_spoiler title=”Jacques Lemans” style=”fancy”]

Your watch is covered by a two-year warranty against any manufacturing defects when not caused by abuse, misuse or accident. Not included are straps, bracelets, batteries and damaged crystals.

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Authorised Service Centre:

We recommend that in need of service or repair your watch be taken to an Authorised Service Centre (listed below).
Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.

Johannesburg
CJR Gift Sales (Pty) Ltd
Block B Tripark
17 Eastern Service Road
Eastgate Ext.8
Sandton 2148
Ph: + 27 11 257 6000
Fax: + 27 11 257 6001
Email: service@cjr.co.za

Should you not be happy with your purchase you can return the watch within 7 days in the original condition ( box and manuals included). We will send a courier to collect the watch from you. Once we’ve confirmed that the watch is in its original condition we will transfer the funds to your account less a 7% admin fee.

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